Starting July 20, 2026, we’re rolling out a few updates to HOCU Online and Mobile Banking designed to keep your account secure and your information easy to access. Here’s the newest features below:
Email Verification Prompt
A quick check-in every 6 months to keep your email address current.
What is the Email Verification Prompt?
Starting soon, you may be asked to confirm your email address is up to date when you log in to Online or Mobile Banking. This helps make sure you receive important account alerts and notifications without interruption.
How often will I see this prompt?
About every 6 months.
What do I need to do?
Just confirm your email is correct, or update it if it’s changed. You can also update your email anytime under Profile Settings.
What happens if I skip it?
You can dismiss the prompt, but it will reappear at your next scheduled check-in to keep your contact information current.
Display Unmasked Account Number
You choose when your full account number is shown.
What is this new feature?
You now have the option to reveal your full account number in Online and Mobile Banking, rather than seeing only a masked version.
Is my account number shown by default?
No. Your account number stays masked unless you choose to reveal it.
How do I reveal my account number?
Look for the “show” icon next to your masked account number and select it.
Is this secure?
Yes. You control when your account number is shown, and it’s only visible while you’re securely logged in.
eStatement Signup Prompt
A gentle nudge to go paperless — easy to dismiss if you’d rather not.
What is the eStatement Signup Prompt?
A reminder that appears periodically inviting you to switch to paperless eStatements if you haven’t already.
How often will I see this prompt?
About every 2 weeks, until you sign up or opt out.
How do I sign up for eStatements?
Follow the prompt, or go to Profile Settings > Statement Preferences at any time.
Can I turn off the reminder without signing up?
Yes — there’s an option to dismiss or opt out from within the prompt.
New Documents Available
More of your paperwork, now digital and in one place.
What’s new?
You can now view and download additional documents directly in Online and Mobile Banking, including in-branch transaction receipts and tax documents.
Where do I find these documents?
Under the Documents or eStatements section of Online or Mobile Banking.
Which tax documents are available?
Common tax forms issued by HOCU, such as 1098s and 1099s, when applicable to your accounts.
Do I still need to request paper copies?
No — these documents are now available digitally, though you can still contact us for a paper copy if needed.
Questions? Call 808-777-5646 or visit one of our branches.
