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What does Honolulu Federal Credit Union (HOCU) do with your personal information?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and account balances
  • credit history and credit scores
  • payment history and transaction history

When you are no longer our member, we continue to share your information as described in this notice.

All financial companies need to share members’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their members’ personal information; the reasons HOCU chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information Does HOCU share? Can you limit this sharing?
 

For our everyday business purposes –
such as to process your transactions, maintain your
account(s), respond to court orders and legal
investigations, or to report to credit bureaus

 

Yes

 

No

 

For our marketing purposes –
to offer our products and services to you

 

Yes

 

No

 

For joint marketing with other financial companies

 

Yes

 

No

 

For our affiliates’ everyday business purposes –
information about your transactions and experiences

 

No

 

We don’t share

 

For our affiliates’ everyday business purposes –
information about your creditworthiness

 

No

 

We don’t share

 

For our affiliates to market to you

 

No

 

We don’t share

 

For nonaffiliates to market to you

 

No

 

We don’t share

What We Do

Log into your online banking and select “Credit Card Statements”.  Follow the steps to setup payment.  Payments must be debited from a share draft (checking) account.

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

We also maintain other physical, electronic and procedural safeguards to protect this information and we restrict access to information to those employees providing products or services to you.

We collect your personal information, for example, when you open an account or deposit money,
pay your bills or use your credit or debit card, or
apply for financing.

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Federal law gives you the right to limit only
sharing for affiliates’ everyday business purposes –
information about your creditworthiness, affiliates from using your information to market to you, and
sharing for nonaffiliates to market to you.

State law and individual companies may give you additional rights to limit sharing.

Definitions

Companies related by common ownership or control. They can be financial and nonfinancial companies.

– HOCU does not share with our affiliates.

Companies not related by common ownership or control. They can be financial and nonfinancial companies.

– HOCU does not share with our nonaffiliates so they
can market to you.

A formal agreement between nonaffiliated financial
companies that together market financial products or
services to you.

– Our joint marketing partners include insurance companies

Online Privacy Policy

Keeping financial and personal information secure is one of our most important responsibilities. Honolulu FCU is committed to protecting the information of our members and other visitors who use our website. We value your trust and handle all personal information with care. As with information we collect through other means, we use the information you provide online to respond to your needs, service your accounts, and provide you with information about other services.

To ensure information remains confidential, Honolulu FCU uses encryption technology such as Secure Socket Layer (SSL) to protect information you enter and submit from our website.

Regular Internet email is not secure. You should never provide information that is sensitive or confidential such as your social security number, account number or PIN numbers. We also ask that you do not send personal or account Information through regular email.

­­Cookies are pieces of information stored directly on the device you are using. Cookies we use do not contain or capture unencrypted Personal Information. Cookies allow us to collect information such as browser type, time spent on the site, pages visited, language preferences, and your relationship with us. We use the information for security purposes, to facilitate navigation, to display information more effectively, to personalize/tailor your experience while engaging with us, and to recognize your device to allow your use of our online products and services. We collect statistical information about the usage of the site in order to continually improve the design and functionality, to monitor responses to our advertisements and content, to understand how account holders and visitors use the site and to assist us with resolving questions regarding the site. We also utilize cookies for advertising purposes. Tracking technologies also used are beacons, tags, pixels, and scripts to collect and track information and to improve and analyze our website.

To provide you with easy access to information, Honolulu FCU may provide links to other websites such as mortgage companies, insurance companies, government agencies. These links are provided as a convenience to our members. We do not guarantee or endorse any of the content in these links, and [FI Name] does not represent either the third party or the member if the two enter into a transaction. The privacy and security policies on these linked websites may differ from those practiced by Honolulu FCU. We encourage you to read the privacy policies of all websites you visit, especially before providing any personal non-public information.

Many websites and apps use Google services to improve their content. When they integrate Google services, these sites and apps share information with Google. We use Google Analytics to better understand how users are visiting and using our sites. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. Google Analytics collects the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. You may review further information about how Google Analytics collects and processes data and how to control the information sent to Google at “How Google uses information from sites or apps that use our services” at google.com/policies/privacy/partners/.

Honolulu FCU Mobile App periodically collects, transmits, and uses geolocation information for enabling features such as, but not limited to, card use and alerts to prevent fraudulent activates, but only if the end user expressly authorizes collection of such information. Geolocation information can be monitored on a continuous basis in the background only while the feature(s) are being used or not at all, depending on the end user’s selection. The end user can change his/her/their location permissions at any time in their device settings.

Questions?

Please contact us at 808-777-5646 or info@myhocu.com.

Click here for a print copy of the Privacy Policy

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HOCU provides links to web sites of other organizations in order to provide visitors with certain information. A link does not constitute an endorsement of content, viewpoint, policies, products or services of that web site. Once you link to another web site not maintained by HOCU, you are subject to the terms and conditions of that web site, including but not limited to its privacy policy.

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